Retention XOS

Keep Customers Longer, Increase Lifetime Value

Intensive, ongoing strategies to strengthen loyalty and reduce churn.

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What’s Included

  • Retention & Journey Mapping

    See the full customer experience and identify drop-off points.

  • Friction & Churn Analysis

    Pinpoint the moments where engagement weakens and customers leave.

  • Personalised Retention Strategies

    Create tailored communications and touchpoints that keep customers loyal.

  • Ongoing Retention Tracking

    Monitor loyalty, repeat purchases, and retention trends month by month.

Why this service?

Retention XOS builds stronger relationships, reduces churn, and grows lifetime value by keeping your best customers engaged.

The Process

  • 1. Map the Customer Journey

    We outline every key stage to highlight strengths and weak spots

  • 2. Identify Retention Barriers

    We uncover what’s causing lost engagement or drop-off.

  • 3. Build Your Retention Plan

    We create personalised retention actions and touchpoints.

  • 4. Review Results & Improve Monthly

    We track retention metrics and refine strategies continuously.

The Next Step

Don’t let loyal customers fade away. Strengthen relationships, boost repeat purchases, and build a customer base that stays, spends, and advocates for your brand.

Start improving your retention — book a call →